Membership Help

Updated May 2024

Why are we changing our Membership System?

Over time, the Club has encountered several challenges with its membership system and the available payment methods. While we won't delve into the specifics, it became apparent in 2023 that our longstanding system, in place for fifteen years, was no longer suited to the Club's evolving needs and growing membership.

To ensure continued efficiency and cost-effectiveness, we've increasingly embraced technology, with most of these functions now conducted through the Club website. However, the membership system currently operates independently from the website. Recognising the need for integration, we decided to start looking for a system that seamlessly integrates with our website, facilitates a members-only section and is importantly reliable and easy to use.

The journey began towards the close of 2023, and reaching our current milestone has required extensive effort and time. After careful consideration, the Committee endorsed a new system and planning started for the transition. In essence, this involves adopting three distinct services, each functioning independently but synergistically to provide a modern, integrated system.

What does this mean for renewing members?

Beginning in May 2024, the renewal reminder emails will undergo updates, incorporating detailed instructions for migrating to the new system. This communication will include a link to the new system, where you will be asked to supply the essential information required for your membership such as your address, contact details, preferences and a selected password for your new account. These details are not being automatically migrated due to technical challenges and we would like to use this opportunity to collect up-to-date and accurate information.

During this process, you will also be required to supply payment for your current renewal. Payment will be taken immediately so this process must be only completed when your renewal is due and after you receive your renewal email invitation. This will also contain guidance for any previous pre-authorised payment methods.

I recently joined the Club - what do I need to do?

If you have joined the Club since March 2024, the process you would have followed to join, hopefully with much ease, will have been on the new membership system.

If you are unsure whether your record is on the new system, please email us at membership@lotusdriversclub.org.uk or attempt to log in at lotusdriversclub.org.uk/member/account

Will I be issued a membership number or card?

‍We no longer issue members with a unique membership number or a membership card. If you require confirmation of your Club membership for your insurance please email us so that we can provide you with the appropriate confirmation. If you are asked to supply membership details to register for an event, we will require the email address that is recorded against your membership.

How do I cancel my membership?

‍You can cancel your membership subscription at any time to avoid future payments, but we will be sad to see you go! If you'd like to send us feedback please contact us.

When cancelling your membership, the following applies:

  • You will need to cancel your membership at least 24 hours prior to your next payment date for cancellations to successfully process in time.
  • Cancelling your membership will not provide refunds, or pro-rata remaining subscriptions.
  • After cancelling your membership, you will not be able to access the members-only section of the Club website or continue to receive copies of Chicane for the remainder of your billing cycle.
  • To reactivate your membership after it expires, you will need to select a new subscription.

To cancel your membership subscription:

  • From your account select the Profile option.
  • Select Plans from the left hand menu.
  • Select Manage Subscriptions. This will open Stripe.
  • Select the button Cancel Plan.
  • Review the details and press Cancel Plan.